Customer Support Executive

You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust.

We are looking for someone who:

• Must have excellent command on spoken English and can professionally comprehend and resolve customer issues.
• Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly.
• Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives.
• Embraces teamwork and is willing to go the extra mile for his/her team's success.
• Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

Required Skills:

• End to End Sales
• Customer Satisfaction Management

Job Details:

• Total Positions: 01
• Job Shift: Second Shift (2:00 PM - 10:00 PM)
• Job Type: Full Time/Permanent
• Job Location: Lahore, Pakistan
• Gender: Male/Female
• Work Mode: Onsite
• Minimum Education: Bachelor's Degree
• Career Level: Experienced Professional
• Experience: 02 to 03 Years

Perks and Benefits:

• Punctuality Bonus
• Commissions/Incentives
• Medical Allowance
• Fuel Allowance
• Leave Encashment
• Umrah

MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.